Friday, August 24, 2012

delica...wonderful encounter

delica suisen in tabaco, with clyde's back in view
tabaco branch's interior
Days ago I had a dining experience worth documenting for. Japanese food hit my palate once again and everytime it does, there’s only one place I go to: Delica in Albay. I was with Austin and Linde so I thought I might have my mainstay favorites to orient them with this cuisine. It’s always been Japanese steamed rice with ebi tempura, those plump prawns dipped in ginger soy sauce, miso soup then Royal as beverage for me. As I entered the resto, there was the permanent waitress who knew me too well because I frequent the place. Guess how she greeted me? It’s like this…. “Good afternoon po, mam Cope. What’s your order po, rice with ebi tempura, miso soup and Royal?” How she knows me well!!

The real story here is customer service par excellence. I said to myself that if I could replicate this lady many times, I’d do it with passion. The service industry is where I’m in: spa, pharmaceutical companies, and soon the resort and hotel and bed and breakfasts. As with all the people who are service-oriented, the top of mind question is always “how do I excel in this field I’m in?”

There are many answers. But this dining experience I had is topmost. To get to know your clients well, nitpick their minds, determine their needs and fill that need. Build rapport with them, “file” their info, and then use that info as your golden armament in turning them into loyal customers. These are precious pearls of wisdom. 

How do you turn them into real gems? Use that wisdom into real business applications. Don’t just make plans, carry these out. Don’t just dream, move! Don’t just think, ACT!

Ruminations

view from the top...taken at mayon rest house's cottage stairs


May 15, 2012

It is in the early hours of the morning that I get to communicate with God effectively. No disturbances, no children vying for my attention, no Clyde-talks; just pure me and God.

My heart overflows with gratitude as I wake up in the serenity of the beautiful morning. It’s a mark to start the day. A lot is to be faced in a day yet I am armed and strong; God gives us the tools daily. It’s up to us what we do with those tools

SIGNS


May 24, 2012


Dear God,


the kind of peaceful setting I ever dreamed of having...
I am praying to give you thanks and praise you for all your glories. My heart overflows with gratitude. Thank you so much for the greatest big miracle you did for me. It is about the money that is from heaven. Thank you greatly and deeply.


Please continue making me your instrument of goodness. In a world of wrongs, strengthen me to do what’s right. Even if everything is evil, still make me do good. Everyday give me to all people who I can help and be a help to me as well. Bless me always and make be bless others too.
paradise that's Maldives...wait for us


God I am in a crisis and I need you to make a major decision in my life. Please give me a very clear sign where I should really put up my spa and stay there for good. Also please send me the people who can be my best partners in all our endeavors. Put away people who can do harm to us. If I have to take a detour to success, please guide me. I don’t want to be lost.

MALDIVES...ultimate dream




Illuminate my path, escort me in my journey. Keep me alive and not die in desperation. Let me have no fear of un-succeeding. Simply give me courage to go on and on and of course win every time.


When I get impatient, give me the perseverance to go on. When I’m confused, direct me. When I’m clueless, teach me. When I’m directionless, lead me. When I don’t know, please explain to me. Make everything clear to me and understand your will for me God, please. All I ask of you is please have DIVINE INTERVENTION for me.
how I desire to have my thoughts as clear as this


As I am troubled, you always save me. My life is always yours. Use me as a helper of spreading your goodness to the world. Make me your assistant. You are my boss in all my lifetime.


As specifics, today God I called and talked to Julius and the rental place beside Mendez. But both were unavailable. Mendez does not allow me because I will compete. Julius says just now his unit was sold. No more. I have nothing besides the mall.


that pristine environment.....it surely opens up my mind to better things
I don’t know what to do God. Should I stay or transfer? Where? Please clearly tell me what to do. Lead me to the place and give me the right person. Give me the right person and place I will deal with and put my spa in. please do not let my understanding be hard. Make it easy for me to understand. I need your blessing God please bless me and grant my prayers.


For the past days, I met with Dr. Ric Isip, dealt with Beverly and Melody of the mall, and was able to solve my money problems on rent. On the sides there were Arlene of Tyche and Allan Cu of Avenue Park, Sherwin Marketing bldg, architect Nestor Santiago, Ronald Cenita of the sports world, and a recent project with Lyn O and Gigi of TCS. Tell me what to do God. I cannot process all information so please be with me as I decipher all these events. I need you because you are my God. Please don’t fail me. You always grant me prayers so please hear and answer me again.
to walk hand in hand in the Maldives resorts with Clyde...
great goal


The best I can ask God is please do not make my faith wane. When I get weak of hoping and waiting, please boost it all up. I know you will never abandon me but every time, I have doubts about myself. Maybe no doubt about you God but I have plenty of doubt about MY OWN: did I pray hard enough for you? Did I do good? What about my sins, will God punish me so my prayers will not be granted? Those are what make me doubt.


I’d end my prayers today God as THANK YOU for all things, because I know you give us th grandest dreams we all could have. Our dreams may be small against your will. So you give us the greater big ones. Just please make me understand what’s really mine. CLEARLY. Please bless me God.


Love,

Renz

dialogue with God



Dialogue with God…

Man asked, “God please give that much amount of money. You have it infinitum; can you award me that?” God said, “What do you love doing that would let the money provide not only you but the greater many?” Man replied, “Well, I’d create enterprises that would provide jobs to people of my community; I’d build a scheme where out of the businesses we would all be winners; losers none. That if I build more wealth out of hard work, they too shall do it. So that the wealth you first provided will be in multitudes and therefore shall extend beyond the people in my community. When that happens, the money you gave me not only benefits me but humanity in my country and the world.”

God was pleased, “What is it that you do best to do all these grand plan of yours?” Man answered, “Product and service formulation, marketing and promotions and client development. Expansion, dynamic partnerships and reinvestments. To  extend to the world, exportation and importation.”

“But God I know that all these dreams of mine may be small compared to what You plan for me. All I ask is may Your will be done. If my plans are aligned with yours, please make me see it clearly. If not, just be with me. I know You never leave my side.

God said, “I will bless you. Just carry on with your dreams. You have my graces. Manage your resources well. We’re in business.” And man was infinitum. 

Santorini in my mind



August 16, 2012

Today is such a very fine summer-like day in Bicol, particularly in Tabaco City, that I am inspired to catch up on my writing. With the breezy lazy Thursday afternoon and the Island Chill Out music in the background, my mind wanders into Santorini-esque panorama. It’s August; supposedly there should be torrential rains. It had but my town is spared from nature’s wrath lately. Sadly, it’s metro Manila that’s been badly hit this year.

Why I chose Santorini in my visualization has largely to do with the blue skies, the refreshing zephyr and the tufts of clouds up above. I haven’t been there but seeing it on tv and magazines, I can easily picture it out. And since our home is a stark white against nature, it’s just perfect that I picked up the vista in that little picturesque town in Greece. We don’t have blue roofs, however. But we do have a three-storey white to cream structure.

Talk about food: For lunch today, Manoy made us pasta negra; spaghetti dressed with squid ink infused with ginger in olive oil to remove the fishiness and smothered in roasted garlic. The yumminess factor will be amped up when next time he cooks it, he’ll sprinkle it generously with roasted ground pili nuts. We’re not by the Aegean Sea where Santorini is but what we just gobbled up at lunch is more than its bounty. So delicious!!!

For snacks in between the day, I had our constant supply of banana fritters and a creamed coffee by manay. We just love this couple that nurtures us!

Wednesday, August 22, 2012

utterly spiritual intervention



Tomorrow August 5, 2012 will be my fortieth centenary. Something happened today that for sure has God’s intervention. Sir Benjie Santiago, a fellow tourism council member, invited me weeks ago to a brotherhood of Christian businessmen & professionals [BCBP]. They have this Christian Life programs [CLP] that enriches a businessman’s spiritual aspects.

As a human being, we have to consider that we are multi-faceted. We have a blending of aspects: mental, emotional, physical, spiritual and social that need to be balanced in order for us to be called a complete being. For businesspeople, they have a tendency to be outstanding in trading and enterprises. Depending on the stage of life one is in, the center of living may be focused on making money. The other facets such as spirituality and even the family tend to be neglected. Then depending on what a businessman goes through, he suddenly remembers God.

I am in such a case. Days before my birthday, I underwent a whole host of life challenges that tests my endurance. It tempts me to give up. It lures me to question my faith. It coaxes me to abandon my present business and pursue another. But all these said, I never had an inkling. Sure it had drained me emotionally and physically, sometimes mentally. But spiritually it strengthened my faith in God. I never ever questioned Him why He’s letting me undergo such and such. I believe in my whole being that I’ve been doing a greater goodness; I’m sure He has a larger purpose for it all.

Karma is something I also believe in. My uncorrected errors surely come and go around me. Unless I change the bad to good, then I will be in continued bliss. It sure is best if we do the transformations. But we’re humans. We are bound to fail sometimes. What’s important is as we fail, we pick up the lessons. Improve and don’t allow the same mistake twice. It is all because we are destined to make newer mistakes in the morrow. We can never be perfect beings. We’re created that way.

Guess what? Even our errors have purposes. For us not to accumulate boo-boos, we must quickly correct what we just went through and move on….conquer another mountain. Robert Kiyosaki said “Fail harder! You can never be successful without committing mistakes.” Very very true for us.

Let’s talk about perseverance. This is one quality of a successful person’s credo. I just notice that when I am not that determined, triumph always slips away too fast. Then I have a host of troubles that follow. But when I really stick with my determination, a whole host of blessings come pouring in.

Allow me to share a blunder I just made this morning. It’s a huge mistake but I was determined to go on so I persevered. At 7am I left home to go to Jollibee’s 2nd floor where I’m meeting BCBP. From Tabaco I drove speedily to Albay because I don’t want to be late. It’s a 45-minute drive but I arrived a few minutes early. To my horror, I arrived at a blank place. No BCBP around. Then I took out my invitation. It said “Jollibee 2nd Floor-----TABACO City.” To think that this invite had been in my bag for 3 weeks now!

If I was a weakling, I would say never mind. I won’t go anymore. Such a waste of gas and effort. But definitely God intervened because I drove fast back to Tabaco [making it in 35 minutes this time] all because I never really wanted to miss this gathering. Sure I’m endangering myself with speedy driving but I am quick to calculate potential mishaps so I consistently slow down when I am road-entrapped then I speed back up when I’m road-free; what we call calculated risk-taking, I guess.

I was careful not to bump on anything even if my driving seems reckless. I’m cautious of accidents; I had it once years back and I abhor meeting another. All the time I asked God to please just take care of me. I need to get there fast.

Voila! I made it on the breakfast meeting! I was late for the eating part but for the spiritual sharing, I was perfectly on time. I heard the enriching words of Bro. Manny Imperial, former DTI Regional Director. What I was running for was definitely worth it. The session was my first time and to my standards, very meritorious. These are the people who underwent and undergo the same plight as mine. I am drawing strength from them because I feel I am not alone. Here it has a sense of brotherhood, of oneness, of belongingness. It gives you the courage to go on because it tells you that you are not the only one going business-bankrupt. I am empowered.

There at the sharing my spiritual hunger got well-fed. I was assured that God is indeed good. That he’s beside you whatever you’re going through. As long as you’re not stepping on someone else, you won’t get stepped on as well. Trials and challenges abound, but God aims to strengthen your faith. If you contradict Him, you won’t get around. But if you ask Him to make you understand and see His purpose for you, you’ll be blessed innumerably.

My food was served in the middle of the meeting. So I never really missed anything at all. I may have been late but because I persevered to attend this, I was in for a Jollibee treat.

My objective in pursuing BCBP is ultimately to have connections with fellow spiritually rich businesspeople. I aim to be balanced. It’s my mission to form people next to me and after me with Godliness in their works. Just like my sponsor Sir Benjie did to me. He is actually a blessing sent by God. I haven’t met other persons with a vision like him from BCBP.

What a worthwhile day before my fortieth birthday!!! I’m so blessed. I desire to be a blessing to others too.

What are the lessons here? In sin, we learn to be honest. In failures, we strive to succeed. In troubles, we struggle to survive. In challenges, we sweat to persevere. Whatever it takes, persevere. Even if you are mired, strive to be free and go after the trophy. All the while be mindful of others around you. Always never step on someone else’s feet.

Amen. 

peace amidst chaos



I was getting sick of the daily toxins coming inside my mental faculties. Violent news of insurgencies in Mindanao, the Corona impeachment case, political upheavals, domestic crimes, instability, corruption of Aleco / NPC, and all the negativities that abound. I know though that behind all the ugliness there’s beauty. It’s just how one seeks for it.

TZU CHI volunteerism truly fulfills my calling.....
God has a way of letting us see that splendor despite the repulsiveness; putting us in the right track as we stray. One day I was mindlessly browsing in my old library cabinet. There I found the Tzu Chi newsletter filled with the loving deeds of humankind towards others, nature and the whole world. It’s such a fulfilling read. It rekindles the good bones in me. It stirs up my benevolent soul, prompting me to share despite my ‘shortness’.

Sharing amidst my perceived lack is something I love doing. I believe that abundance is there after all. Whatever happens God will provide for me. I experience lack only for a short time. I know it’s of my own doing. But with his mercy I’ll be uplifted. So today I began packing gift items again to my staff and distribute the goods of my generous heart.